General

We deliver products to enthusiasts and professionals all over Finland together with Matkahuolto . You can choose the most suitable place from 2,000 Matkahuolto pick-up points or order the products to your door. Our delivery time is a short 2-4 working days. Matkahuolto notifies you via text message when the package is available for collection. Åland orders only with Matkahuolto.

Deliveries

1. Matkahuolto:

You can choose from three different delivery methods from Matkahuolto.

1. Matkahuolto Lählä-Paketti - K-market, R-kioski, etc. and Matkahuolto and representative offices. Define yourself to which point you want the order. However, shipments weighing more than 30 kg cannot be delivered as a Near package, they are automatically directed by Matkahuolto to the nearest travel service or to an agent
2. Matkahuolto's parcel machines - The storage time for parcels in the parcel machines is 14 days, like in the parcel points that serve personally. If the package is too big for the machine or if the machine is full, the package is directed to another nearby Matkahuolto parcel point. The recipient will be informed of the change in the arrival notification.
3. Matkahuolto Door Delivery - Delivery to the door at the time agreed with the recipient, i.e. a Matkahuolto representative will call you and arrange a time that suits you.

2. Delivery charges

• Shopping basket is less than €170.00 -> Delivery fee €9.90
• Shopping basket is over €170.00 -> Delivery fee €0.00
• To the door at the agreed time -> Delivery fee €17.90 and over €500.00 after shopping basket free delivery

Payment

The customer has the opportunity to choose the most suitable for him from several different payment options. The following payment methods are available:

1. Card payments and online banking (Paytrail)

Payment with bank buttons (Paytrail):

The Paytrail payment forwarding service forwards your payment to the merchant. You have the payment buttons of all banks at your disposal. Paytrail is a safe payment method for you. Pursuant to the transition provision of the Payment Institutions Act, the service is registered in the register of payment institutions maintained by the Financial Supervisory Authority. After choosing a payment method from the options offered by the merchant, the payment transaction is transferred to the payment method's system. After you accept the payment and return to the online store, the payment is immediately recorded as completed for the merchant. The payment is made to an account managed by Paytrail, from where it is transferred to the merchant. Safe, easy and fast!

Payments by credit cards (Paytrail):

Payments can be made with all Luottokunta cards. The online store acts as a marketer of products and services and delivers the products to the buyer, as well as fulfills the legal and other obligations related to the store as defined by itself.

2. Company invoice

When you are registered as a business customer, direct invoicing can also be agreed upon as your payment method. Activating a company invoice always requires contacting customer service before the first purchase. We also perform a credit check, after which we make the final decision on business invoicing. Company invoices are generally sent electronically or by e-mail, payment period 14 days. The customer submits the invoicing information to the automaalit.net customer service.

4. Paypal

Paypal is an easy and safe way to pay for your purchases. You can also make quick purchases with Paypal.

Right of exchange / return and complaint

According to the Finnish Consumer Protection Act, you have the right to exchange or return all or part of your order within 14 days of receiving the order. The right of return only applies to unused and salable products in the original packaging. However, the right of return does not apply to made/tinted paints. For a return against the terms and conditions that concerns tinted/made paints, we charge the customer the price of the product. Always contact our customer service to agree on the details of the return.

The returned product must be unused and unchanged. The money will be returned after we have received the return and verified that it is in good condition in all respects. The money will be returned using the corresponding payment method with which the purchase was originally made.

Shipping costs are charged for the return package, even if the customer return is made within 14 days. The shipping cost charged for the return package is €9.90, this cost is deducted from the amount of the returned products, when the money is returned.

New delivery costs will be charged for resending an undelivered package, depending on the delivery method chosen by the customer, the cost is either €9.90, €14.90 or €17.90

If the product you received is broken or defective or you received the wrong product as a collection error, you can send it as a customer return to our customer service for investigation. Ask customer service for more detailed instructions. If the error is the supplier's, we will deliver a new one or refund the delivery.

If you have made a complaint about the product, do not use the product while the complaint is being processed. If the product is used, we will not reimburse the resulting costs or be responsible for any problems. Regarding a complaint made due to a tone error in tinted paint: Do not continue using the paint after you have verified the tone error, if the paint is still used, we will not replace it or other materials that you have had to use for the painting. Pictorial proof is always required for a complaint, and the possibly defective product must be returned, do not throw the product away, otherwise a possible compensation cannot be made. Make a complaint in writing, by email to info@automaalit.net

VOC directive approval

By accepting the terms of delivery, you also agree to use products with a VOC value exceeding 420 g/liter only in the following objects or for painting the following objects:

• In facilities that have the status of an industrial paint factory, or that have approval from the environmental authorities regarding emissions of organic solvents.
• For painting museum or special vehicles.
• For original painting of new vehicles or superstructures.

At the same time, Automaalit.net is freed from all responsibility related to the use and purchase of products in those parts when they do not meet the EU's VOC directive.

Purpose of personal data processing

The register is used for customer relationship management, customer contact and marketing. The information in the register is used for Automaalit.net's own direct marketing, unless the customer has prohibited direct marketing. Automaalit.net's customer data is not disclosed to outside parties. Automaalit.net uses this and other information generated during the customer relationship to plan the product and service offer and to target the offer.

tell a friend

When you find an Automaalit.net product that you would also like to recommend to your friends, you can send your friends an email via the Tell a friend link at the bottom of the product pages. Fill in your friend's email address, your own contact information and your free-form message on the Tell a friend page. Your friend will receive your message and the www address leading to the page of the product you recommend.

Acceptance of delivery terms

By ordering, you accept the delivery conditions described above.

Information about the out-of-court dispute resolution body

If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board ( www.kuluttajariita.fi ) for resolution.

Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service ( www.kuluttajaneuvonta.fi ).